After-sales service construction, construction warranty, turnkey construction - GSE customer services

At GSE, we know that turnkey construction is not the end of the story - as part of our after-sales service in construction we offer a construction warranty, maintenance contracts and follow-up visits

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“GSE’s commitment continues beyond building handover to ensure a smooth running of operations thereafter, and maintenance of the value of the property”, François Vigné, Director of After-Care.

After-Care department

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GSE’S CUSTOMER SERVICE DOES NOT STOP WHEN THE BUILDING IS HANDED OVER.

Starting operations in a newly commissioned building is a challenging time for the client and GSE remains hands-on during the early days providing training on operating the technical equipment, and helping to prepare the maintenance contracts.

GSE’s after-care department has set the following objectives:

manage total completion
guide the client through any maintenance issues.

Preventative measures

The presence of an After-Care department does not signal the end of the construction team’s commitment. Quite the contrary; these tasks are enshrined in the procedures which target problem prevention in the first instance, and ensure a rapid response with corrective measures when necessary :

establishment of a file of works carried out. In accordance with contractual commitments, GSE presents a complete set of technical documentation of works at handover,
intervention in the event of problems arising during the defect period,
ensuring that legal guarantees are valid,
integration of the concept of maintenance right from initial design / estimating phase,
proposal of maintenance contracts to customers at the completion of works.

Long term assistance

After the first year the works have reached maturity, yet are subject to the wear and tear of everyday use, and also to the elements.

If the site owner so wishes, site visits may be carried out at regular intervals to pre-empt incidences which may arise and to accelerate intervention when necessary.